The Birth Of The Company
2001 web was formed way back in 2001 web by Gary Mchugh who as owner of several of his own sites noticed that running a website required employing many different services.
First there is a domain registrar for your sites name, then a web host, then a webmaster or programmer for modifications and installations. To co-ordinate all these services and get work performed on his sites in a timely manner was a nightmare, in addition all this can get very expensive especially in the early days when perhaps you have no experience in running a website.
What seemed to be missing was a place that a website owner could get all these services under one roof, whether a website owner is experienced or a beginner they all need help from time to time.
Gary set up 2001web with a view to offering a full range of services which have expanded over time to include most facilities a website owner will need to run a successful site. 2001 web was formed by solving all the issues that frustrated Gary in his early days as a website owner.
Support was the biggest focus, if you don’t have first class support how can you in turn offer it to your own clients? Gary’s number one annoyance was support reps who did not read support tickets properly and copied and pasted some reply which did not answer his questions at all. There are no copied and pasted replies to support tickets at 2001 web, we take your issues and challenges seriously, we want to fix them if we do not understand your problem full we will ask you to clarify not just answer with the nearest canned reply we can lay our hands on.
Price was the second focus. Understandibly if a company is just hosting your site they are charging you a small fee per month so they are not going to spend hours helping you fix your shopping site when it breaks or help you to add a new feature. By the same token web designers only get to make money from you once so of course they are going to hit you for a big fee with a more than decent profit.
Because 2001 web are a web hosting company we get regular income from our clients so do not have to charge overpriced fees for other services, this is reflected in our per minute billing system, if a job takes us 10 minutes that is all our client pays for. No silly one hour minimum fees here. Other times we may quote a fixed price for a task we have performed regularly for other clients. Obviously our staff will not work for your business free of charge but by being fair with pricing we find our customers come to us for services over and over again.
If you were to ask Gary to give you two phrases to sum up the 2001 web service they would be as follows
“No nonsense web design, hosting and services”
“We do not sell here we solve”