Client Support
Check the knowledge Base
Before you contact us it is always a good idea to check our knowledge base for answers to your question. Over 60% of questions we get asked are already answered there. Our knowledge base is updated regularly with answers on most aspects of running your site and using our service.
Checking the knowledge base first can often give you an immediate answer to your question.
Click the image above to visit our knowledge base.
Submit A Support Ticket
This is the most effective way to contact us. Submitting a support ticket is also the fastest way to get support. You simply open a ticket with your question or request and the first available member of our team will answer you.
Unlike emails support tickets do not get lost in transit or deleted by accident. Even once your ticket is answered and closed you will have a permanent record of our reply should you need to refer to it in the future.
Click the image above to submit a support ticket.
Call Us By Phone
Need to speak to us? Then you can contact us by telephone during office hours.
Our numbers are
USA : (707) 736-6200
UK : 01472 313120
Please note that this is for detailed questions or enquiries and should not be used in place of a support ticket for work requests or website related questions.
Emergency Telephone
PLEASE NOTE THAT THIS IS FOR EMERGENCIES ONLY SUCH AS YOUR SITE BEING DOWN.
You may well be waking someone up when you call this number so please emergencies only.
If you think your site is down before you call visit this site to check and enter your URL, quite often local internet problems can stop you seeing your site please be sure your site is really down before you call.
If your site IS down then you can call 24/7 on:
UK (0044) 07704 092955 (you may need to drop the first zero if calling from outside the UK.
Skype
This is usually by invitation only. Our staff may ask you to use skype if guiding you through some process, if they need to transfer files to you or they are offering remote help with screen viewing.
If you do not have skype you can download it here. Skype is an excellent program for any business providing free or very cheap telephone calls, video conferencing, mobile screen support and chat facilities. The program is free.
Once you have skype you can add us to your friends list our Skype ID is:
support2001web