Our spam policy is very simple: We DO NOT TOLERATE IT AT ALL!!!

This spam policy applies to both clients of 2001 web and the general public.

For help fighting spam Click Here

2001 web has a strict anti-spam policy. If we receive spam complaints about any site hosted on our server from an official spam organisation such as but not limited to:

Spam Cop
First Alert
0spam
Spamthwart

that hosting account will immediately have all it's email facilities suspended pending a review.

Should we discover illegal bulk mailing scripts on your account your account will be terminated without refund and we will inform the following bodies of your actions:

• The payment gateway you used to pay for your hosting account
• your internet service provider
• Any local law enforcement agencies we can find based on your IP address used to open the account

Hacker Spamming
We realise that on rare occasions some clients may use insecure php scripts which can get attacked by hackers who upload spamming routines. In cases such as this, after disabling the sites outgoing email, the client will then be asked to do the following:

Remove the vunerable php script from 2001web's servers

OR

Locate the hackers spamming script and remove it. Then get the script patched to avoid further abuse.

If required, 2001 web staff may assist in this task subject to our usual hourly rates.

The best advice we can give is check the security status of any script before installing it to your site. Here is a useful resource for that.

Spam Complaints From The Public

If you believe on of our clients has sent you spam please contact us giving us as much detail as possible and we will look into it.

Newsletter Programs / Mailing Lists
Without exception all programs that run mailing lists or newsletters on our servers MUST be double opt in. By that we mean a subscriber MUST NOT be added to any mailing list unless they were first sent a confirmation email to their email address, which requires an act of confirmation to finalize their adding to the list.

Subscribers MUST be offered an automated unsubscribe link in every issue of your newsletter so that they can immediately remove themselves from your list. Where possible the mailing software you use should record the IP address the user signed up from to protect you against spam complaints.

All mailing scripts used on 2001web servers MUST have the facilty for batch sending as we limit our clients to 200 outgoing emails per hour. This is to combat spammers who try to open a hosting account and send out large volumes of spam. This can result in our IP addresses being blacklisted and the mail of legitimate sites being adversely affected.