Not a client of 2001 web yet? Then please click here for support.

If you are one of our clients then welcome back please read on:

Some tips to get your questions answered as soon as possible.

 As you well know by now there are several ways to contact 2001 web.

By far the quickest method of support is to use our support area.

Step 1

This should always be your first step.  Check our VERY extensive knowledge base over 50% of support requests we get are already answered there. We do lots of work to keep the knowledge base up to date for you. There is even a search box on the left of the page to help you see if your answer is there quickly.

Step 2

If you can not find the answer you were looking for in our knowledge base you can contact us by support ticket.

Support tickets are the best and fastest way to contact us. When you open support tickets not only do you get a quick response you will have a permanent record of our answer should you need to refer to it in the future.

Need to actually talk to us?

No problem you can call us during office hours on these numbers:

US  : (707) 736 6200

UK  : 0113 815 1989

If the office is closed or we are all busy you will get our voice mail just leave a message and we will call you back as soon as possible.

Emergency Number: This is our disaster line should your site go down for any reason you can always call this number 24 hours a day 365 days a year. Please note however that this IS NOT A SUPPORT NUMBER IT IS FOR EMERGENCIES ONLY!!!

+44 (0)7704 092955

Messenger Services

Need us to guide you through a task then we may use one of our messenger accounts if we are not online again leave us a message and we will get back to you ASAP

Our Yahoo Id is custcare2001web

Our Skype Id is support2001web