Billing Terms Of Service
1. All charges payable by you for hosting services shall be in accordance with the scale of charges and rates agreed between you the client and 2001web.com on opening your hosting account, errors and omissions excepted, and shall be due and payable in advance of provision of the hosting Services.
2. Pricing for hosting will remain at the rate agreed with 2001web and the client for the life of the clients individual hosting account. Prices will only increase should the client choose to upgrade their hosting package or if they are required to move to a dedicated server due to extreme use of server resources. Should a client hold more than one hosting account each account is treated as a separate account. Should hosting rates increase for any particular package the new price will be applied to any new hosting accounts opened by the client, existing hosting accounts will not be affected by the price increase.
WITHOUT EXCEPTION ALL hosting fees should be paid on or before their due date regardless of payment method. It is the clients responsibility to ensure payments reach 2001 web on time. Invoices for hosting are sent 4 days prior to their due date. If hosting fees are not paid five days after the due date a late invoice fee of £10.00 will be added to your invoice. In total this gives you a 9 day window to pay your hosting without accruing late fees. Late fees will not be negotiated and once applied to your account will not be removed. We also offer a facility to add credit to your account should you wish to do so. Any invoices generated by our billing system would then be automatically paid with available credit.
3. Without prejudice to our other rights and remedies under this Agreement, if any hosting fee payable is not paid 7 days after the due date, we will suspend your service. In the event a hosting account is suspended it will not be reactivated until the invoice including any late fees is paid in full.
4. 2001 web regularly employs freelance designers and programmers on behalf of our clients, therefore payments for site design, custom programming or program installation must be paid in advance of any work commencing. Where possible 2001web will make escrow payments to the third party to protect the clients funds until the work has been completed to their satisfaction, at which time the designer or programmer will be paid. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, is classed as a legal binding contract.
5. Site editing work performed by 2001 web staff will be billed by the minute according to the current published fees for site editing stated in the payments section of our knowledge base. These fees become due immediately when the work is completed. Once the invoice is created it will follow our standard invoicing rules. If editing bills are not paid within a 7 day period 2001web.com reserves the right to suspend your hosting until the invoice has been settled in full plus any associated late fees.
6. We recommend if you have temporary financial difficulties you contact us before your next hosting payment is due.
7. All payments will be in UK Pounds Sterling.
Termination And Refunds
1. We shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you If you:
- Fail to pay any sums due to us as they fall due.
- Break any of these terms and conditions.
- Are a company and you go into liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors.
2. We reserve the right to suspend the Services and/or terminate this Agreement at any time, this however will never be done without notice.
3. Customers may cancel their account at any time. Fees are charged on a prepaid basis and are non-refundable.
4. Domain name registration fees, charges for additional data transfer and charges for optional extras added to your account are not refundable under any circumstances.
5. Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.
6. On termination of this Agreement or suspension of the Services we shall be entitled immediately to stop access to your Web Site and to remove all data located on the Server.
7. In the event a clients company cease to trade all future hosting invoices will be cancelled without penalty, however outstanding invoices for work will still be due and the clients account will not be fully terminated until all outstanding invoices are paid in full. In the event that such invoices not be paid they will be passed to a debt collection agency local to the clients registered address.
Services included in hosting fees
1. Providing of agreed web space and bandwidth.
2. 24/7 monitoring of your site for connectivity. All sites hosted by 2001 Web are continuously montiored by various outside services. If down time occurs we will be informed and work to correct any issues.
Services Not included in hosting fees
All the following types of work will incur additional charges if carried out by 2001web:
- Repairs to any html page, php script, cgi script, asp script caused by incorrect editing or modification by the client or any outside service employed by the client.
- Upgrades or replacements of ANY script/program that are forced due to changes or security enhancements in server languages including php asp and more.
- Editing of any html page, graphic, flash graphic, or source code requested by the client.
- Installation of any program or script automated or otherwise.
- Custom programming or modification to any script by our programmers.
- Any task that could have been performed by the client themselves.
For further detail please read our Support Terms Of Service
Please note we do not offer support for any scripts or programs purchased from or written by third parties. However you may contact us to see if we can complete any repair, modification or augmentation of the scripts you use. We will quote you on this kind of work depending on the hours involved. Please note that the fees you will pay for installation or modification are labor fees. If modifications or installations need to be redone again for any reason you will be billed again.