These are general points about the 2001 web support service to clarify what is included in your hosting and what isn't. Please make yourself aware of everything on this page.

What is included in my hosting fees?

Your hosting fees are for the provision of and maintenance of active web hosting on the 2001web servers. Hosting fees include repairs to any server function which may not be available or become faulty and as such affect your sites day to day operation.

With all hosting accounts we make available Cpanel access to your account to generally administer your site, and a knowledge base to give you help with some of the functions of the control panel.

What is not included?

Put very simply any task you ask us to complete for you that is not direct maintenance to the 2001 web servers.

Unlike many hosts we offer quality speedy, and effective support in many areas. We will do our utmost at all times to solve any issues or requests you send us relating to your site, however this is NOT a responsibility we have to you it is an extra service.

If we can't solve your issue then most times we will find you someone who can. Be aware however our only responsibility to you is to provide you with active web hosting space on our servers. Any other service is an additional service and is offered ONLY when the time commitments of our staff will allow.

You also need to understand that we do NOT offer additional support services free of charge. If our staff have to work on any part of your site whether that be something as simple as setting up an email account or a complex install of a script or program, you WILL be billed for any time our staff give to your online business.

To give the best value possible we offer a per minute billing system for additional support and site editing services, so that you only pay for the exact amount of time our staff work on your site.

The current rates are listed in the billing section of our knowledge base

How 2001 web support works

If you have an issue or task you need help with, you can contact us via email, yahoo messenger, telephone or you can call us using the free internet telephone service SKYPE. All forms of contact are offered from our client support page.

We will then look at your issue/task and offer one of the following resolutions:

1. We will tell you how to fix the issue for yourself or point you to our knowledge base for the help you need.
2. We will direct you to another website which can answer your question or offer services to deal with your issue. 
3. We will fix/correct/resolve the issue for you.
   

For numbers 1 and 2 there is no charge, we like to help our clients learn as much as possible when it comes to running a website, as this is much more beneficial for the client long term and frees up the time of our support staff for issues that can not be corrected by the client through lack of knowledge or time.

Any work we do for you on your site will be billed at our current per minute rate. This includes:

1. Editing of html or php pages
2. Installation of scripts and programs
3. General cpanel administrative tasks such as setting up email addresses, reedirections or any other cpanel function that could have been performed by the client.
4. Modifications applied to third party scripts or programs
5. Banner design and skinning work
6. RE-editing or re-applying any previous work completed by us that has been undone for any reason.

You will ALWAYS be informed that you will be charged for any billable work before the work begins.

Important Things To Note

2001 web is a web design and hosting company we are not webmasters and do not offer webmaster services. Any work we may carry out on your site is on a job to job basis. Once the work is completed to your satisfaction and you have paid the bill, further work on your site is classed as a new job.

What Happens If 2001 Web can not help me with an issue or editing requirement?

Should the situation arise that we are unable to perform edits for you we have made provisions in the knowledge base for you to find other professionals to help you with your site.

You should also make yourself aware of our full terms of service. By entering into any hosting agreement with 2001 Web you are agreeing to our terms of service.